Technology Questionnaire – Customer Service for Field Technicians
For these departments, we issue:
Customer Service – Standard issue desktop or laptop
Field Technicians Option 1 – Standard issue laptop
Field Technicians Option 2 – 2-in-1 (laptop/tablet) with 12.5” touch screen
Here are the details of the standard issue equipment:
Standard issue laptop – i5 processor, 14” non-touch Screen (balance of size and weight), 500GB hard drive*, and 8GB Memory. Upon user’s request and manager’s Approval – Docking Station, (single or dual) 20” monitor(s), wireless mouse and keyboard.
Standard issue desktop – i5 processor, 20” monitor, 500GB hard drive, and 8GB Memory. Upon manager’s Approval – Dual 20” monitors
*Note about Solid State Drive vs. Hard Disk Drives – if users do not have a large data requirement, we will move them to a SSD. The cost of a SSD is approximately double that of its HDD equivalent. In order to keep the costs in line, we will opt for a 250GB SSD.
Exact models are based on pricing, availability, user’s specification, and software requirements. Our goal has been to specify the computer to be replaced or upgraded every 3 years. However, replacement or upgrade may be longer than 3 years if the computer still meets the user’s needs.
Regarding this information please answer the following questions: